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GET IN TOUCH
We love our customers.
Feel free to call or email us anytime.
Customer Service
Phone 678-740-3320
Email info@guitarshopga.com
Monday-Saturday 9:00am - 5:00pm EST
For questions regarding our products and services, you are also welcome to contact us by filling out the form below.
Frequently asked questions
General
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Used Gear
Appointments
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What repair and maintenance services do you provide?
We provide a wide range of services for acoustic, electric, and bass guitars, including setups (adjustments, polishing, cleaning), electronic repairs (pickup installation, rewiring), fretwork (leveling, crowning), and custom work (nut and saddle fabrication).
How is guitar repair pricing calculated?
Repair pricing depends on the work involved and any parts needed. You get a flat rate for basic setups. For bigger repairs, you’ll get a free evaluation and an upfront estimate before we start. If parts or strings cost extra, we’ll let you know first.
How long will your guitar repair take?
It depends on the repair and our current workload. Small fixes may be ready in a few days. Bigger jobs, like fretwork or headstock repairs, can take longer. After we inspect your instrument, you’ll get a more accurate timeline.
Why does a professional guitar setup take time?
A professional setup involves detailed steps like adjusting neck relief, setting string action, checking intonation, cleaning the fretboard, polishing frets, and testing electronics. These ensure your guitar plays perfectly.
Can you handle warranty repairs for my guitar?
We don’t handle warranty repairs directly. For warranty services, check your guitar manufacturer’s website for authorized service centers. Each brand has specific steps to keep your warranty valid. Need help? We’re happy to guide you through the process or assist with non-warranty repairs.
Can I bring my own parts for the repair?
Yes, we can generally install parts you provide. However, our standard warranty on labor will not apply to customer-supplied parts. For the best outcome and reliability, we recommend using our professionally sourced components.
What if my instrument is beyond repair?
We'll provide an honest evaluation. If the repair costs more than the instrument's value, we'll let you know and discuss the best options. For complex damage, an in-person inspection may be needed. Our goal is to do what's best for you and your instrument.
What payment options can you use at pickup?
You can pay in person with a credit card or mobile wallet, including Apple Pay, Google Pay, tap to pay, and card reader options. We’ll confirm your estimate before we begin, and payment is due when you pick up your instrument.
What happens if I forget to pick up my guitar after repair?
We'll notify you when your repair is complete. Please pick up your instrument within 90 days. After that, it may be considered abandoned. Contact us if you need special arrangements.
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