Shipping Policy
Thank you for shopping at The Guitar Shop! This Shipping Policy outlines how we process and ship your orders. By placing an order with us, you agree to the terms of this policy.
PROCESSING TIME
* We strive to process all orders within 3 business days (Monday through Friday, excluding holidays) after receiving your order confirmation email.
* Orders placed after 2:00 PM EST or on weekends and holidays will be processed on the next business day.
* During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.
* You will receive a notification email with tracking information once your order has shipped.
SHIPPING METHODS AND DELIVER TIMES
We offer the following shipping methods:
Standard Shipping: Estimated Delivery Time: 7 business days after shipment.
Cost: Varies by shipping weight for USPS, UPS or FedEX for orders under $250.00. Free for orders over $250.00. This excludes guitars, amps and other orders over 10 lbs. Those items are shipped by size and weight and prices according to carrier rates.
Expedited Shipping: Estimated Delivery Time: 3 business days after shipment.
Cost: Varies by size and shipping weight for USPS, UPS or FedEX
Priority Shipping]: Next business days after shipment.
Cost: Varies by size and shipping weight for USPS, UPS or FedEX.
* **Please Note:** Delivery times are estimates and are not guaranteed. Factors such as weather conditions, carrier delays, and destination location can affect delivery times.
SHIPPING COSTS
Shipping costs are calculated based on the following factors:
Weight of your order
Destination address
Shipping method selected
You can view the exact shipping cost during the checkout process before completing your purchase.
SHIPPING DESTINATIONS
We currently only ship within the United States, to all 50 states.
If your located outside of the United State please contact us to inquire about potential shipping options.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website where you can track the progress of your shipment. Please allow up to 24 hours for the tracking information to become available.
SHIPPING ADDRESS
Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.
LOST OR DAMAGED PACKAGES
The Guitar Shop, LLC is not liable for any lost or damaged packages once they have been handed over to the shipping carrier.
If your package is lost or arrives damaged, please contact the shipping carrier directly to file a claim.
However, please also notify us at customerservice@guitarshopga.com or 678-740-3320 so we can assist you in any way possible. We may require photos of the damaged packaging and items to help with the claim process.
UNDELIVERABLE PACKAGES
If a package is deemed undeliverable by the shipping carrier due to an incorrect address, refusal of delivery, or other reasons, it will typically be returned to us. In such cases, we will contact you to arrange for reshipment (additional shipping charges may apply) or issue a refund for the product cost (shipping charges are non-refundable).
CUSTOMS, DUTIES, AND TAXES (FOR INTERNATIONAL ORDERS)
For international orders, you may be subject to import duties, taxes, and other fees imposed by your country's customs regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.
** Please check with your local customs office for information on potential charges. **
CONTACT US
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
Email: support@guitarshopga.com
Phone: (678) 740-3320
Thank you for your understanding and for choosing The Guitar Shop!