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100% Satisfaction Guarantee on all repairs

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Repairs and Purchase Pickups are by appointment only.

Terms & Conditions

ACCEPTANCE OF TERMS

By accessing and using the website guitarshopga.com (the "Website") and purchasing products from The Guitar Shop, LLC (the "Store"), you agree to be bound by these Terms and Conditions (the "Terms"). If you do not agree to these Terms, please do not use the Website or purchase products from the Store.

PRODUCTS AND PRICING

Product Descriptions:  We strive to provide accurate descriptions of our products, including features, specifications, and images. However, we do not warrant that product descriptions or other content on the Website are entirely accurate, complete, reliable, current, or error-free. Minor variations in color, size, and appearance may occur.

Pricing: All prices are listed in USD and are subject to change without notice. We reserve the right to correct any pricing errors. In the event of a pricing error, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

ORDERING AND PAYMENT

Order Placement: By placing an order through our Website, you are making an offer to purchase the products in your order subject to these Terms.

Order Confirmation: After placing an order, you will receive an order confirmation email. This email acknowledges that we have received your order but does not constitute acceptance of your offer.

 

Order Acceptance: Your order is accepted only when we ship the products to you and send you a shipping confirmation email. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspicion of fraudulent activity.

Payment: We accept the following forms of payment: Visa, Mastercard, American Express, PayPal. You authorize us to charge your chosen payment method for the total amount of your order, including product prices, shipping fees, and applicable taxes.

 

Taxes: We charge State of Georgia 6% Sales Tax on all online purchases.

Shipping Policy:  Our shipping policy, which can be found on our Shipping Policy page, which outlines our shipping methods, costs, and estimated delivery times.

 

Delivery: We will make reasonable efforts to deliver your order within the estimated timeframe. However, delivery times are not guaranteed and may vary depending on your location and other factors beyond our control.

 

Risk of Loss: The risk of loss and title for products purchased from the Store pass to you upon our delivery to the carrier. 

RETURNS AND REFUNDS

Return Policy: Our return and refund policy, which can be found at on our Return/Refund Policy page, which outlines the conditions and procedures for returning products and receiving refunds. Please review this policy carefully before making a purchase.

 

Eligibility:  Generally, to be eligible for a return and refund, items must be in their original condition, unused, and with all original packaging and tags attached. You must also provide proof of purchase.

 

Refund Process: Refunds will be processed according to our Return and Refund Policy and will be credited back to your original payment method.

USER ACCOUNTS

If you create an account on our Website, you are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account at our discretion, without notice, for any reason, including but not limited to a violation of these Terms. 

INTELLECTUAL PROPERTY

All content on the Website, including but not limited to text, images, logos, graphics, videos, and software, is the property of The Guitars Shop, LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.

 You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, or sell any content from the Website without our express written consent.

USER CONTENT

If you submit any content to the Website (e.g., product reviews, comments), you grant The Guitar Shop, LLC a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent and warrant that you own or otherwise control all of the rights to the content you submit and that the content is accurate, not misleading, and does not violate these Terms or the rights of any third party.

PROHIBITED CONDUCT

You agree not to:

* Use the Website for any unlawful purpose.

* Interfere with or disrupt the operation of the Website.

* Attempt to gain unauthorized access to any portion of the Website or any other systems or networks connected to the Website.

* Use any automated means (e.g., bots, spiders) to access or collect information from the Website without our express written permission.

* Transmit any viruses, worms, or other malicious code.

* Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website.

DISCLAIMER OF WARRENTIES

THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES OFFERED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE GUITAR SHOP, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE, YOUR PURCHASE OF PRODUCTS FROM THE STORE, OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE APPLICABLE PRODUCTS.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Guitar Shop, LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your breach of these Terms, your use of the Website, or your violation of any law or the rights of a third party.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of the Website shall be exclusively resolved in the state or federal courts located in Atlanta, GA. You consent to the personal jurisdiction of such courts.

CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms on the Website. Your continued use of the Website or purchase of products after the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically.

SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and The Guitar Shop, LLC with respect to your use of the Website and your purchase of products from the Store and supersede all prior or contemporaneous communications and proposals, whether oral or written.

CONTACT US

If you have any questions about these Terms, please contact us at:

Email: support@theguitarshopga.com

Phone: (678) 740-3320

Postal Address: 3500 Faulkland Ct NW, Kennesaw, GA 30144

By using our Website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: March 28, 2025

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